This guide applies to new installations only.
The GRIDview Cloud connection provides a robust back-end connection which authenticates differently than the Open ADR server. As a second line of communication, GRIDview connects  in most cases when the Utility’s server sometimes fails to to do so. How each server connects or doesn’t connect provides vital information on where the problem lies.

All GRIDlinks are 100% QA tested which includes maintaining a connection to GRIDview and a certified Open ADR test server for more than 5 days prior to shipment.

There are 2 cases can determine where the problem lies if you follow the instructions.

Case 1
GRIDlink is OFF LINE with the Utility’s Server ( VTN ) and OFF LINE with GRIDview
Assuming the GRIDlink is wired to local network with a CAT5e cable

The problem is most likely the network, router settings or the Internet connection.


  • Check the GRIDlink and see that the PWR 100 ACT LED are all illuminated. If 100 ACT  is OFF then check your cable and physical connection.
  • If the GRIDlink is set up for DHCP, it might need to be power cycled in order to renew the lease.  This would be indicated by the Power LED blinking which should be solid.
  • If the GRIDlink was given a Static IP, perhaps the information was entered incorrectly through the Tool Kit or the IP to MAC Address binding in the network Router does not agree with the GRIDlink’s configured network settings. This would be indicated by the Power LED blinking as well. Re-check all settings.
  • If the GRIDlink is using DHCP and the router assigned an IP address which is paired to the MAC address (called IP to MAC Address resolution). Check for changes in the router.
  • The router has a special DNS server which restricts DNS resolution to both servers’ URLs. Check with the IT Manager.
  • The network must “white list” both domains before allowing a connection. Check with the IT Manager.
  • If the local area network connection is OK, you should test to make sure there is an Internet connection. See more here …
Case 2
GRIDlink is OFF LINE with the Utility’s Server ( VTN ) and ON LINE with GRIDview

The problem is most likely the Utility’s VTN server connection.

  • This is indicated by the DO4 LED not illuminating.
  • If there have changes to any configurations since the GRIDlink was shipped, check the ini file within the GRIDlink that holds the URL, user name & password to the VTN was correctly configured.
  • The VTN has changed it’s SSL security file which will require a change in the GRIDlink certification to reconnect. This is more associated with 2.0b implementations
  • It is possible there is maintenance being done on the server.
  • In some cases a reboot might be required from GRIDview or power cycle locally.
  • Content filtering in the firewall where the VTN’s IP may need to be white-listed.
  • The network DNS server does not recognize the VTN’s URL so cannot resolve the IP address

If logs detect continuous restarts of the VEN Client then see