by Marketing | Sep 11, 2019 | Trouble Shooting 113 135 Series-Group, Trouble Shooting Open ADR 2.0b-Group
ADR Client Aborts or Restarts Continuously This guide applies to 2.0b only. Symptom is the DO4 LED remains off and the GRIDlink consistently will not connect tot the VTN. The logs report restarting of the VEN client every minute or so. There are 2 possibilities of...
by Marketing | Jan 27, 2019 | Trouble Shooting Open ADR 2.0a-Group, Trouble Shooting Open ADR 2.0b-Group
CURL Errors 2.0a/b Trouble Shooting Open ADR Error CodeTypeNameDescription0CurlCURLE_OK All fine. Proceed as usual.1CurlCURLE_UNSUPPORTED_PROTOCOL The URL you passed to libcurl used a protocol that this libcurl does not support. The support might be a...
by engineering | Apr 8, 2017 | Trouble Shooting 113 135 Series-Group, Trouble Shooting Open ADR 2.0a-Group, Trouble Shooting Open ADR 2.0b-Group
GRIDlink will not Connect This guide applies to new installations or recovery after long term inactivity. Trouble Shooting The GRIDview Cloud connection provides a robust back-end connection which authenticates differently than the Open ADR server. As a second line...
by engineering | Mar 16, 2017 | Trouble Shooting Open ADR 2.0b-Group
Perminent Off Line with VTN 2.0b Trouble Shooting In Open ADR 2.0b there are a number of factors which can cause a failure to connect to the VTN Alarm. Follow this procedure if the following is TRUE: GRIDlink fails to connect after more than an hour but has...
by engineering | Jan 11, 2017 | Trouble Shooting Open ADR 2.0b-Group
Intermittent Off Line with VTN 2.0b Trouble Shooting Open ADR In Open ADR 2.0b there are a number of factors which can cause a failure to connect to the VTN Alarm. Intermittent failures are not uncommon therefore we must examine the QOS (quality of service) to...
by engineering | Jul 13, 2016 | Tech Notes-Group, Trouble Shooting Open ADR 2.0a-Group, Trouble Shooting Open ADR 2.0b-Group
Communication Error Codes with the VTN Trouble Shooting Open ADR The comm_status register reflects certain errors by numeric representation when connecting to a VTN. This is also reflected in the Alarm Panel on the Home page. -1 is a failure to connect at...
