GRIDview – Does Not Connect
Check Power & Network
Click on image to enlarge
PWR – (Power) ON Solid
If the IPm is configured for DHCP and the network DHCP server does not assign an IP address, the DC Power light will blink. Contact the network administrator.
100 – (Network Speed) ON Solid
ACT- (Activity) Blinking
Check Ethernet Connection
Check the port the network CAT5 cable is plugged into. It should be the top-right hand port. Same as the black cable shown here.
The port on the left is for a serial cable.
If the Ethernet cable is correct, pull it out and plug into any laptop and see if you can browse the Internet. If the laptop can browse then the controller can as well.
White Listing on Network
Some networks restrict access to external websites. If your network has such restrictions, please ensure that the following URL is whitelisted:
https://na.gridview.technology
Reloading GRIDview
In some cases, a clean reinstall of GRIDview may be necessary. This is a two-part process.
Please follow the instructions at the following link:
Installation link…